MIAMI, March 14, 2023 /PRNewswire/ — Independent Living Systems, LLC (“ILS”), a business partner of its affected subsidiaries Florida Community Care LLC and HPMP of Florida Inc. d/b/a Florida Complete Care, is providing notification of a data event related to may impact the privacy of certain individuals’ Personal Information and/or Protected Health Information (“PHI”). ILS also issues Notices to Data Subjects as a direct provider of Services and on behalf of certain customers of Covered Entity data owners and health plans. ILS informs about the event and its reaction. ILS is not aware of any identity theft or fraud resulting from this event. ILS is providing this notice as a precaution.
At July 5, 2022, ILS experienced an incident where certain computer systems on its network were unreachable. ILS immediately responded to the incident and launched an investigation with the support of external cybersecurity specialists. Through our response efforts, ILS learned that an unauthorized actor was gaining access to certain ILS systems between June 30 and July 5, 2022. During this period, some information stored on the ILS network was acquired by the unauthorized actor, and other information was accessible and potentially viewable. After containing the incident and reconnecting its computer systems, ILS conducted an extensive review to understand the scope of potentially affected information and to identify the individuals to whom that information relates. ILS received the results of this review on January 17, 2023and then worked as quickly as possible to validate the results and notify potentially affected individuals and organizations.
The type of information involved varies from person to person and could include: name, address, date of birth, driver’s license, state identification, social security number, financial account information, medical record number, Medicare or Medicaid identification, CIN#, mental or physical treatment/condition information , Grocery Delivery Information, Diagnosis Code or Information, Admission/Discharge Date, Prescription Information, Billing/Claiming Information, Patient Name, and Health Insurance Information.
ILS previously notified potentially affected persons of September 2, 2022 by posting a preliminary announcement of this data event on its website. In addition, ILS previously provided a preliminary notice to its primary state and federal regulators. Now that the review and validation efforts have been completed, ILS is notifying potentially affected persons of this media release, posting a supplemental notice on its website, and sending letters to potentially affected persons for whom ILS has address information. ILS is also providing an additional notice to its primary state and federal regulators, an initial notice to certain additional state regulators (if required), and an initial notice to the three major consumer reporting agencies (ieEquifax, Experian and TransUnion).
A toll-free hotline has been set up for anyone who needs additional information about this event. Individuals can call toll-free at 800-906-7238 Monday through Friday 8 o’clock – 22 O `clock Central, or Saturday and Sunday from 10 am – 19 o’clock Central (excluding major US holidays). Prepare to give your engagement number B086938. You can also write to ILS at PO Box 667955, Miami, Fla 33166.
Potential data subjects may also visit ILS’s website at https://ilshealth.com/ for additional information about how they can help protect their personal information, as well as additional resources. As a precaution, ILS encourages potentially affected individuals to remain vigilant against incidents of identity theft and fraud by carefully reviewing their bank statements, declarations of performance, and credit reports for unexpected activity, and promptly reporting any suspicious activity to affiliated entities.
ILS takes this incident and the security of the information entrusted to it very seriously. In response to this incident, ILS took immediate action to mitigate the risk of compromising individuals’ information and better prevent a similar event from happening again. ILS remains committed to protecting the privacy and security of the information in its possession.
SOURCE Independent Living Systems, LLC
